India is known as an outsourcing hub for different firms across the globe who are looking out for low cost solutions for fulfilling their IT and BPO requirements. This has been the key area for industrial growth in the country providing employment to millions. With a whopping population of 1.3 billion more than a million youth enters the workforce every month in India. Automation and Artificial intelligence is set to change everything in the IT sector.

Companies in the technology and IT sector are looking at how to become more efficient by using automation. Many companies are investing heavily to investigate various ways of using AI and automation to reduce the number of people required to perform tasks and improve efficiency. While considering the technology functions carried out in the IT industry, automation can handle tasks easier, that was previously done manually by people. In the wake of such innovations many BPO companies in India are moving towards reliance on chat bots and voice bots to answer customer enquiries both online and over the phone. This means that a large number of jobs in this sector will be eliminated. In the technology and development section, a lot of manpower is required for testing the apps, games or websites across devices and browsers, companies have started to implement automatic testing, which will help to reduce the manpower and save time for implementing a faster product launch. Even though automation is expected to replace some jobs, it will also create new ones that are required to manage mature technology, bringing higher salaries to workers. But, these roles require highly skilled workers. It is The Indian government that has to strive to become a progressive technology hub and attract foreign investment into the sector to create jobs and try to ensure that the sector continues to thrive.

In fact, history shows us that advances in tech don’t decrease jobs over an extended period. As the workforce adjusts their skills and entrepreneurs explore alternatives based on the new technologies, the number of jobs rises again.